Cancellation Policy
Cancellation before shipment (Only valid on orders’ place & delivery in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on support@theofu.com
In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request.
In addition, we also provide the hassle-free option of refund through OFU lifestyle coupons, which can be used during future purchases.
Do note that once the product is being shipped there is no refund policy.
What if I used discount vouchers during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
Returns, Replacements and Refunds
How do I return an item purchased on OFU Lifestyle?
OFU lifestyle offers its customers an ‘Easy exchange policy’, wherein you can raise a exchange request of a product within 7 days of its delivery.
Step 1: Follow one of the following steps:
- Via My Orders section
Click on 'Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for exchange. - Via Email
Share an email to our Customer support team at support@theofu.com within 7 business days of receiving the order.
Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the replacement process only if the products are received by us in their original packaging with their seals, labels and codes intact.
Note: There is one exception during replacement, it will be subject to the availability of stock. In cases when a replacement may not be available due to out of stock, we will provide you with OFU lifestyle coupon Voucher of that particular amount, that you can redeem it with your next purchase.
Exchange will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse
- Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
- Serial Number is tampered with.
- Product is used or altered
- If request is initiated after 7 business days of order delivery
Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 7 days of receiving the order:
Step 1: Follow one of the following steps:
- Via My Orders section
Click on 'Orders'. Go to Order and select 'Have a Concern'. Proceed with reason for return. - Via Email
Share an email to our Customer support team at support@theofu.com within 7 business days of receiving the order.
Step 2: Once your request is received, we will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and codes intact.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.
